Continuous Quality Improvement (CQI) Glossary Index
  • CQI as a term is used interchangeable in the health care quality literature with Total Quality (TQ), Total Quality Management (TQM), and the more recent Continuous Improvement (CI),
  • CQI can be defined as ‘a comprehensive management philosophy that focuses on continuous improvement by applying scientific methods to gain knowledge and control over variation in work processes’ (Tindill and Stewart, 1993).
  • CQI is an approach to the management of organizational processes that emphasizes meeting (and exceeding) consumer needs and expectations, use of scientific methods to continually improve work processes, and the empowerment of all employees to engage in continuous improvement of their work processes.
  • Tindill, B. S. and Stewart, D. W. (1993) Integration of Total Quality and Quality Assurance. In Al-Assaf, A. F. and Schmele, J. A. (eds) The Textbook of Total Quality in Healthcare. St Lucie Press, Delray Beach, FL, pp. 209–220.